Results for "AI"

The National Institute of General Medical Sciences (NIGMS), one of the twenty-seven institutes and centers at the NIH, recently deployed Natural Language Processing (NLP) and Machine Learning (ML) to automate the process by which it receives and internally refers grant applications. This new approach ensures efficient and consistent grant application referral, and liberates Program Managers from the labor-intensive and monotonous referral process.

To improve customer service and give better answers to users of the USA.gov website, the Technology Transformation and Services team at General Services Administration (GSA) created a chatbot using artificial intelligence (AI) and automation.