This case study details the development of the renewable energy applications built on the Open Energy Information (OpenEI) platform, sponsored by the Department of Energy (DOE) and implemented by the National Renewable Energy Laboratory (NREL).

The Veterans Legacy Memorial (VLM) is a digital platform to help families, survivors, and fellow veterans to take a leading role in honoring their beloved veteran. Built on millions of existing National Cemetery Administration (NCA) records in a 25-year-old database, VLM is a powerful example of an agency harnessing the potential of a legacy system to provide a modernized service that better serves the public.

To improve customer service and give better answers to users of the USA.gov website, the Technology Transformation and Services team at General Services Administration (GSA) created a chatbot using artificial intelligence (AI) and automation.